Buying from an Authorised Stairlift Dealer

The Importance of Buying from Authorised Stairlift Dealer

When purchasing a stairlift, choosing the right dealer is just as important as choosing the right stairlift. As a manufacturer, we are committed to quality and safety, and we emphasise the importance of buying from and authorised stairlift dealer. They ensure you receive the best service and fair pricing and, above all, that they focus on your safety.

Benefits of Buying from Authorised Dealers

Authorised dealers are more than just retailers. They are specifically approved and certified by Access BDD to ensure that customers receive the highest standard of service and support. These dealers go through rigorous training and certification by Access BDD, guaranteeing that they have the expertise to install and maintain stairlifts to the highest standards. This level of training and certification ensures that the products they sell are of top quality and reliability.

Furthermore, authorised dealers provide ongoing support and maintenance services, offering personalised assessments of your home to deliver customised solutions tailored to your specific needs and layout. This attention to detail enhances the comfort and usability of the stairlift, ensuring that it meets your exact requirements.

Risks of Buying from Unauthorised Sellers

Identifying unauthorised sellers is crucial to avoid potential pitfalls such as substandard products, poor installation, and lack of after-sales support. Here are some key indicators to help you spot an unauthorised seller:

Key Indicators of an Unauthorised Seller

When making a purchase, it’s crucial to watch out for signs of authenticity:

1. Absence of Manufacturer’s Logo: Pay attention if the seller’s website or store doesn’t display the manufacturer’s logo and certification.
2. No Training Credentials: Reputable dealers often present their training certificates from the manufacturer. The absence of these credentials should be viewed as a warning sign.
3. Suspiciously Low Prices: If the prices seem significantly lower than those of known authorised dealers, it could be an indication of counterfeit or refurbished products.
4. Warranty: Authentic products from authorised dealers come with a manufacturer’s warranty. An unauthorised seller might not offer any warranty or only a limited one.
5. Negative Feedback: Look for consistent negative feedback about product quality or service in online reviews and testimonials; this is a strong indicator of an unauthorised seller.
6. Lack of Reviews: A complete absence of customer reviews can also arouse suspicion.
7. High-Pressure Sales: Unauthorised sellers often use high-pressure sales tactics to rush you into a purchase without giving you time to think or verify their credentials.
8. Lack of Detailed Information: A legitimate dealer provides detailed product information, including specifications, features, and benefits. If this information is missing, it’s a red flag.

Why you shouldnt purchase from an unauthorised dealer

Please keep in mind the following important points:

1. Quality Concerns: Products from unauthorised sellers might be of subpar or refurbished quality. There’s no guarantee of the quality and reliability of the stairlift.
2. Installation Risks: Unauthorised installers may lack the necessary training, potentially resulting in safety hazards and operational issues due to incorrect installation.
3. Lack of Warranty and Support: Purchases from unauthorised sources may not be covered by the manufacturer’s warranty. This means you might not receive essential maintenance and support services.
4. Long-Term Costs: While initial savings from unauthorised dealers may seem attractive, there could be higher long-term expenses. Costs related to repairs, maintenance, and potential replacement can accumulate over time.

Identifying Authorised Dealers

To ensure you are dealing with an authorised dealer:

• Check the dealer’s credentials on the manufacturer’s website.
• Look for certifications and training credentials displayed by the dealer.
• Ask for references and testimonials from previous customers.
• Confirm that the dealer offers a full manufacturer’s warranty.

Benefits of Buying from a Local Dealer

1. Personalised Service: Local dealers provide a more personalised buying experience. They can offer home visits for assessments and consultations.
2. Quick Response Time: Local dealers can respond quickly to service and maintenance requests. This ensures minimal downtime if issues arise.
3. Community Trust: Local dealers often have a strong reputation within the community. They rely on word-of-mouth and local relationships, ensuring high service standards.
4. Supporting Local Economy: Buying from local dealers supports the local economy.

In conclusion, purchasing a stairlift from an authorised and local dealer not only ensures you receive a high-quality product but also guarantees excellent service, safety, and support. Always verify the credentials of your dealer to make a well-informed and secure investment in your mobility and comfort.