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How Do You Reset a Stairlift?

By Bethany Ward on 26th September 2024

Stairlifts are built to be reliable and provide mobility when needed. However, in some instances, they may develop technical issues. Resetting the stairlift is one way to resolve most of its common operational issues and get it to function normally.

Knowing how to reset your stairlift can save you the wait for the technician to look at it and allow you to continue enjoying its convenience.

Resetting the stairlift is relatively easy, but the exact procedure depends on your type of stairlift. On most models, you reset, you must turn the main switch off and back on. It would help if you did this while ensuring the stairlift is packed at a charging point.

Common Reasons for Stairlift Malfunctions

Several issues could cause your stairlift to need a reset. Understanding the cause of these issues can help you troubleshoot more effectively and get your stairlift working smoothly again.

Power Outages

After a power outage, you may notice your stairlift is not working normally, usually stopping midway on the staircase. Because stairlifts are battery-powered, they can still function during a power cut. However, a power surge or prolonged outage may require a reset to calibrate the system and get the stairlift back to normal working conditions.

Sensor Misalignment

Stairlifts have various sensors that ensure they work safely. If these sensors are misaligned or obstructed, the lift may stop working to prevent accidents. If this happens, you can reset the stairlift by realigning the sensors or removing the obstruction. This will allow the stairlift to function as usual.

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Activation of Safety Mechanisms

Stairlifts have built-in safety mechanisms, such as the emergency stop button. These functions are designed to stop the stairlift in potentially hazardous situations to prevent injuries. If you accidentally trigger these mechanisms, they can stop the stairlift from functioning, and a reset may be necessary to resume operation.

Step-by-Step Guide to Resetting Your Flox X Stairlift

Knowing how to reset your stairlift is handy information that can save you a longer waiting period for the technician to arrive if the stairlift exhibits any of the challenges mentioned above. The Flow X is a one-of-a-kind stairlift designed to help you get up and down curved and straight staircases quickly and pain-free. You can follow these steps to reset the Flow X stairlift:

Turn Off the Main Switch

Locate the main switch on the motor housing under the armrest. Switch it to the off position. This will turn off all the electrical components on the stairlift.

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Ensure the Stairlift is at a Charging Point

Before resetting the stairlift, you should manually move it to the nearest charging point if it is not already there to recharge the batteries during the reset process.

Turn On the Main Switch

Switch the main switch back to the on position. You should hear a beep or a status indicator light up, confirming the stairlift is powered on.

Check the Status Indicator

The Status indicator should show a normal operation signal, which is usually a solid green light. If it shows an error, refer to the manual for specific troubleshooting steps or contact your dealer.

Test the Stairlift

After confirming the status of the indicator light, you can use the joystick on the stairlift to move it up and down the stairs to ensure it is functioning correctly. If it doesn’t move, double-check the emergency stop button and other safety mechanisms, including the sensors, to ensure they are not engaged or obstructed.

Step-by-Step Guide to Resetting Your HomeGlide Stairlift

You can also reset the HomeGlide stairlift using the following simple steps:

Switch Off the Stairlift

Like the Flow X, resetting the homelift starts with locating the main switch, which is located on the side of the motor housing or under the seat. Then, turn the switch to the off position.

Park the Stairlift at a Charging Point

Ensure the stairlift is at the charging point. If it stops midway, you will need to move it to the bottom or top of the stairs, where the charging point is.

Turn On the Main Switch

Switch the main switch to the on position. Check that the indicator light illuminates to indicate that the stairlift is powered on.

Release the Emergency Stop Button

Double-check to make sure the emergency stop button is not engaged. The button is located on the joystick or armrest. Press the emergency button to reset it.

Operate the Stairlift

Operate the armrest control joystick to test the stairlift’s movement and confirm that it functions normally. Move it up and down the stairs to confirm it is working correctly.

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Safety Precautions

The stairlifts are designed to provide stress-free movement around your home and give you the freedom and independence you deserve. You can ensure they achieve this goal by practicing a few safety precautions to ensure the stairlifts work as designed. These safety precautions include:

  • Always read the user manual before attempting any troubleshooting or resets. Each model may have unique instructions you should familiarise yourself with before resetting the stairlift.
  • Do not allow the stairlift to move manually if it is stuck. Instead, contact your dealer or service technician if the reset does not solve the problem.
  • Before operating the stairlift after a reset, all the safety features, like seatbelts and armrests, should be correctly positioned.

These steps can reset your Flow X or HomeGlide stairlift, resolve common minor issues, and restore normal and safe function.